SMS and Phone Call Privacy Policy

1. SMS Program Description

Louisiana State University at Alexandria ("LSUA", "we", "us", or "our") operates an SMS (short message service) text messaging program to provide customers and prospective students with important information regarding admissions, enrollment, financial aid, student services, events, and other university communications.

2. Overview

LSUA is committed to protecting your privacy. This Privacy Policy and Terms of Service explain how we collect, use, safeguard, and share your information in connection with SMS (text messaging) and phone call communications.

Consent to receive SMS or phone communications is not a condition of enrollment, admission, or purchase of LSUA services.

3. Information We Collect

We may collect personal information including your name, email address, mailing address, mobile phone number, student ID or application number, and academic program of interest.

Information may be collected through applications, inquiries, event registrations, enrollment activities, communications with LSUA, and communication preference selections.

4. SMS (Text Messaging) Communications

4.1 SMS Program Overview

The LSUA SMS program enables us to deliver time-sensitive information directly to your mobile device. By opting in to our SMS program, you agree to receive text messages at the phone number you provide.

4.2 Express Opt-In Consent

By providing your mobile phone number and explicitly opting in (for example, by checking a consent box on a form, subscribing through our website, or confirming via text), you expressly consent to receive SMS messages from LSUA regarding admissions, enrollment, financial aid, student services, events, and other requested university communications.

Message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.

4.3 Message Frequency

Message frequency varies depending on your interactions with LSUA and the services in which you participate. Messages may include admissions updates, application status notifications, campus visit reminders, FAFSA reminders, registration deadlines, student service announcements, alumni engagement information, and other university communications.

You may receive multiple messages per week depending on your engagement with us. Standard message and data rates may apply.

4.4 Types of SMS Messages

Messages may include both informational and promotional content, including but not limited to:

• Admissions updates and application status notifications

• Campus visit reminders and event information

• Financial aid and enrollment-related communications

• Student service announcements

• Promotional messages about programs, opportunities, or events

4.5 How to Opt In

Users may opt in to receive SMS messages by:

• Submitting forms on our website and selecting the SMS consent option

• Registering for events and opting into text communications

• Providing consent during the application or inquiry process

• Communicating with us and agreeing to receive follow-up messages

4.6 Opt-Out Instructions (STOP)

You may opt out of receiving text messages at any time by replying STOP to any LSUA text message.

After sending STOP, you will receive a confirmation message acknowledging that you have been unsubscribed from our SMS program. You will not receive any further SMS messages from us.

4.7 How to Re-Subscribe (START Instructions)

If you have opted out of our SMS program and wish to re-subscribe, you may do so by:

• Replying START to a message from our system (if available)

• Visiting our website and re-subscribing through your account settings

• Contacting LSUA directly using the information below

4.8 Customer Support - HELP

You may reply HELP to any LSUA text message for customer support and assistance. You can also reach our SMS support team at:

• Email: admissions@lsua.edu

• Phone: (318) 473-6400

4.9 Message and Data Rates

Message and data rates may apply to SMS messages. The rates vary by wireless carrier and plan. Standard text messaging rates and data charges from your wireless carrier will apply to any messages we send and any responses you send to us. We are not responsible for any charges incurred by your wireless carrier. Contact your wireless carrier for more information about your plan and any applicable charges.

4.10 Carrier Disclaimer

Wireless carriers are not liable for any delays in the receipt of any SMS messages or undelivered messages. By participating in our SMS program, you acknowledge and accept the possibility that messages may be delayed or not delivered. We are not responsible for any issues related to message delivery, delays, or technical problems associated with your mobile device or wireless carrier service.

4.11 Eligibility

By opting into our SMS program, you represent and warrant that you are the authorized user of the mobile phone number provided. You agree that you have the right to provide this phone number and to receive SMS messages on this device. If you are providing a phone number on behalf of another person, you represent and warrant that you have obtained that person's prior express written consent to do so.

4.12 Acceptable Use

You agree to use our SMS service only for lawful purposes and in compliance with all applicable laws and regulations. You agree not to:

• Use the service for any unlawful or harassing purposes

• Attempt to interfere with or disrupt the service

• Share credentials or provide access to unauthorized individuals

4.13 Retention of SMS Data

We retain SMS-related information only for as long as necessary to fulfill the purposes described in this policy or as required by applicable law. When no longer needed, we securely delete or anonymize the information.

5. Phone Call Communications

5.1 Consent to Receive Phone Calls

By providing your phone number to LSUA, you consent to receive phone calls from us, which may include calls made using automated technology, artificial intelligence (AI)-assisted systems, and/or prerecorded or artificial voice messages. These calls may be made for informational or promotional purposes related to:

• Admissions and enrollment

• Application status and follow-ups

• Event reminders and participation

• Programs, offerings, and other opportunities

5.2 AI-Assisted Calling

Some calls may be conducted or supported by automated systems or AI-assisted technology. These technologies may be used to provide information, route calls or assist representatives, and deliver prerecorded or partially automated messages. You may request to speak with a live representative at any time during a call, where applicable.

5.3 Call Recording and Monitoring

Phone calls with LSUA may be recorded and/or monitored for purposes such as quality assurance, training and evaluation, record-keeping, and compliance. By engaging in a call with us, you acknowledge and agree that the call may be recorded, where permitted by applicable law.

5.4 Call Frequency

The frequency of phone calls may vary depending on your interaction with us, including your inquiry status, application progress, or engagement with our programs.

5.5 Opt-Out of Phone Calls

You may opt out of receiving phone calls at any time by:

• Informing the caller during any call

• Contacting us using the information provided below

• Following any opt-out instructions provided during the call

5.6 Sharing of Call Information

We do not sell or share your phone number with third parties for their marketing purposes. We may share information with trusted service providers solely for the purpose of facilitating communications and services on our behalf.

5.7 How We Use Call Information

Information collected during phone communications may be used to:

• Respond to inquiries and provide support

• Assist with admissions and enrollment processes

• Improve our services and communication practices

• Maintain records of interactions

6. Use of Your Information

LSUA uses collected information to:

• Send admissions, enrollment, financial aid, academic, student services, and event communications

• Process applications and registrations

• Respond to inquiries and provide support

• Improve our services

• Maintain records required for compliance

7. Sharing of Information

We do not sell, rent, or share your phone number or personal information with third parties for their marketing purposes. No mobile information, including SMS consent and text messaging originator opt-in data, will be shared with third parties or affiliates for marketing or promotional purposes.

This information will not be sold, rented, or shared except as necessary for trusted service providers to provide SMS and communication services on behalf of LSUA.

8. Data Retention and Security

LSUA retains communication-related information only as long as necessary to fulfill the purposes described in this policy or as required by law and implements reasonable administrative, technical, and physical safeguards to protect your information.

9. Your Privacy Rights

You may request to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your data

You may also opt out of SMS communications at any time by replying STOP or opt out of phone communications by contacting us using the information below.

10. Changes to These Terms

LSUA reserves the right to modify this Privacy Policy and Terms of Service at any time. Changes will be effective immediately upon posting to our website or when otherwise notified to you. Your continued participation in our SMS and phone communication programs following the posting of changes will constitute your acceptance of such changes. If you do not agree to these changes, you may opt out of communications by replying STOP (for SMS) or contacting us (for phone calls).

11. Contact Information

General Inquiries & SMS Support:

Mailing Address: Louisiana State University at Alexandria, 8100 Highway 71 South, Alexandria, LA 71302

Phone: (318) 473-6400

Email: admissions@lsua.edu

Student Services:

Phone: (318) 473-6420

12. Terms of Service Contact

If you have questions or concerns specifically regarding this Terms of Service, including questions about your rights under these terms or how to exercise them, please contact:

Email: admissions@lsua.edu

Phone: (318) 473-6400

13. Compliance with Applicable Laws

LSUA strives to comply with all applicable laws and regulations related to SMS communications and phone communications, including the Telephone Consumer Protection Act (TCPA) and other relevant regulations governing automated calls, prerecorded messages, and call recording.

Last Updated: July 2026